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Andrew Ritchie

Fueled by a passionate belief that work and business can be better, Andrew Ritchie is one of RESULTS' top experts at strategic planning and creating exactly the right goals and metrics to execute that plan.

Recent Posts

The Three Categories of Metrics that Drive Growth

By Andrew Ritchie on Jul 31, 2018

There are many ways of categorising metrics, (often called KPIs or Key Performance Indicators). They can be arranged by industry, functional area and role type, to name just a few. Researching KPIs in these categories can be helpful in identifying the metrics that are appropriate to take advantage of your team’s strengths and resolve the challenges that they face.

Topics: KPIs
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The Power of Finding Your Core Purpose

By Andrew Ritchie on Jul 24, 2018

To really get the best out of your people and be the best organisation you can be, you need to give your people a compelling reason to work for you, beyond simply earning money.

Your core purpose is not about what you do or how you do it, your core purpose is why you choose to be part of this business and it defines the difference you want to make in the world. Together with your Big Hairy Audacious GoalTM and Core Values your Core Purpose forms the long term vision that you have for your organisation.

Topics: Strategy
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Set Your CRM Up For Success With Great KPIs

By Andrew Ritchie on Jun 5, 2018

When implementing a Customer Relationship Management (CRM) platform such as Salesforce, it is essential to set the project up to deliver the intended ROI.

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Set Up Your Software Implementation for Success

By Andrew Ritchie on May 8, 2018

If you are implementing new software into your organisation there are steps that should be taken to ensure it rolls out successfully. Software implementation projects can be large and complex so for the purposes of this article I’m going to assume you’ve completed your business case and vendor selection process. You are happy with the product you have chosen, your resources are allocated and it is time to start the rollout. You will have technical configuration and training planned, but there are also tactics that you can employ to increase your chances of setting up your implementation for long-term success.

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How To Stand Out in a Changing Industry

By Andrew Ritchie on Apr 24, 2018

I enjoy live music and frequently attend concerts but none have inspired me to write about the experience in a business context until now.  On Friday night I saw Las Vegas based band The Killers, as much as I enjoyed the night, it left me thinking about changes in the music industry and the impact of creating a brand.

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Create Strategic Planning Success

By Andrew Ritchie on Feb 27, 2018

Over the years, I’ve worked with numerous organisations to help create more effective, productive and engaging strategies. The 5 P’s of productive meetings is one of the tools we use to help businesses transform meetings and it strikes me how especially important these principles are to the strategic planning process.

Since you'll complete your strategic planning at meetings, following the 5 P’s of productive meetings ensures that you approach them with the right mindset. Following these principles enables you to conduct an effective process, to be clear on the decisions that you will make, and to set yourself up with the best plan to execute on your strategic priorities.

Here are the 5 P’s as they apply to strategic planning meetings:
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The Art of Pivoting

By Andrew Ritchie on Jan 23, 2018

One of the key aspects of a maturing organisational structure is developing and documenting standard procedures. Doing so has a huge benefit for both companies and individuals, of course, but we’ve found that it comes with a downside: we frequently see that processes can slow down innovation and embed the status quo. They can create a dangerous ‘this is how we’ve always done things’ mindset.

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Unleash The Power of Your Brand Promise

By Andrew Ritchie on Nov 7, 2017

Being in the privileged position of guiding our clients through our Quarterly Strategic Review process, every quarter I receive feedback on one of the elements of our strategic planning process. Each quarter we review our client's current reality and methodically help them set their key strategic priorities for the coming quarter.

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The Best Manufacturing KPIs, Part 2 of 2

By Andrew Ritchie on Nov 15, 2016

Read The Best Manufacturing KPIs, Part 1 here

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The Best Manufacturing KPIs, Part 1 of 2

By Andrew Ritchie on Nov 7, 2016

When approaching the implementation of KPI structures, there will be key challenges that you are looking to resolve, opportunities you are looking to take advantage of and core behaviour you are looking to encourage (or discourage).

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