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Strategic Insights From Kiwi Rugby

By Stephen Lynch on Jan 3, 2018

The New Zealand national rugby union team, commonly called the All Blacks, is the most successful sports team in history. They have a 77% win rate since their international debut in 1903. 

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How to Link Core Values and Culture

By Andrew Ritchie on Mar 15, 2016

Core Values are one of the cornerstones of a strong, healthy organizational culture. Their importance is often underestimated, even though they can change your business from being a place where people just “turn up and check out” into a dynamo where your people are energized by their contribution.

Topics: Core Values
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The Secret to Confidence in Business

By Tom Lombardo on Mar 2, 2016

No one—not rock stars, not professional athletes, not software billionaires, and not even geniuses — ever makes it alone.

― Malcolm Gladwell, Outliers

Working with new people is one of my favorite things about starting a company. Watching your crew engage with your vision is a beautiful thing. I love it w

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HR Executives to the Rescue

By Tom Lombardo on Feb 23, 2016

There’s a perfect storm brewing for employers, and it’s likely that the companies who weather it best will attribute their success to the stewardship of their Human Resources executives.

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Encouragement for Zenefits’ New CEO

By Tom Lombardo on Feb 16, 2016

One of the best ways to become a better corporate leader is to study other corporate leaders -- especially when they respond to a crisis as constructively as David Sacks has as the new CEO of Zenefits (photo from his blog).

Topics: Core Values
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5 Ways to Get Millennials to Embrace Their Jobs

By Tom Lombardo on Oct 6, 2015

Great companies have a vision of where they want to go. And they share it so everyone in the company not only knows the vision, but also buys into it.

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Post-Recession Millennials and Authentic Engagement

By Tom Lombardo on Sep 29, 2015

Over the course of the economic recovery we’ve been expanding RESULTS.com in North America at double-digit rates, and that’s put us in a unique position to watch a fundamental change in the way people relate to work. 

 It has a lot to do with the Millennials coming into the workforce, but it’s not just them.

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How to improve accountability in a family business

By Stephen Lynch on Aug 11, 2015

7 steps to create more accountability and alignment with KPIs in family and small business:


I received a question from a client recently.

I enjoy your posts and find them helpful - especially the recent one about motivating employees. Can you provide some help regarding 'accountability for owners'? My brother and I own the business. We both have some KPI's, but because we are both owners, we don't really report to anyone, so there are no consequences if we don't hit them.
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How to engage employees in the hospitality industry

By Joseph Cole on Apr 8, 2015

CQ Hotels is leading employee engagement in the hospitality industry. Here's how.

Disruptive technology has created rampant competition in the hospitality / hotel industry with the likes of Airbnb and HomeAway

Online review sites such as TripAdvisor and Yelp also require constant attention to detail when it comes to maintaining a high-level of service and a prestigious product. Another challenge in the hospitality / hotel industry is a disproportionate percentage of employee turnover.

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Company Culture, Key to Client Success

By Joseph Cole on Apr 7, 2015

Core values serve as the building block for a strong company culture. At advertising agencies, culture is important.

Core values serve as the building block for a strong company culture. It might be an exaggerated comparison, but core values are like your company’s version of the “ten commandments.” They help provide your company direction and serve as its moral compass.

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