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The Top 5 KPIs for Customer Service Teams

By Stephen Lynch on Sep 15, 2015

Being founded in New Zealand, customer service is very important to us, NZ remains the top country for customer service so here’s how to get it right.

By working closely with our clients, we’ve identified a real need for companies to set, manage & measure customer service KPIs. All too often we’ve found that customer service teams could be doing far better than they expected or, they’re just not getting the credit they deserve.

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Do you want your customers to be satisfied, or loyal?

By Stephen Lynch on Aug 18, 2015

Customer satisfaction and customer loyalty are often misunderstood. Here's why:

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