Hiring accountable people is the key to success for any business, but their accountability is only part of the equation. Here’s the secret to getting the best out of the best people you’ve hired.
There's a lot out there about KPIs. We'll help you uncover everything you should know about KPIs.
1. Honestly, what is a KPI...
How do you think Gen Y would react to KPIs? The answer might surprise you. The Millennial Generation, otherwise known as Generation Y, now comprises the largest population of humans entering the workforce. How to connect with these digitally entrenched, smart-phone-in-hand, globally-minded individuals can appear a daunting task for someone who grew up in a time when "social networking" connoted encounters of physical presence, and diaries/scrapbooks hadn't devolved into "Snapchat Stories."
Where do you think employee engagement starts?
With all the thousands of books and articles published on the subject “employee engagement” over the last decade, you’d think some of it would be having a positive impact by now. Not so.
How you can become a better entrepreneur and leader
The analogy of military leadership and modern management, particularly for Gen Y (aka millennials), might seem like trying to mix oil and water. I shared a similar bias, viewing military leadership as being aligned to a strict hierarchy with a strong focus on a “command and control” management methodology.
Setting goals are crucial to your company's success, but there are 4 parctices you should avoid.
Most CEOs and business leaders know culture is important, but don't truly get what needs to change.
Many business leaders acknowledge the importance of employee engagement, but few actually know what tangible things they can do to motivate and engage their team. Adding to this problem, I found an interesting note in a Harvard Business Review article which indicated that the employee engagement score declines as you go down an organization’s org chart. Effectively this suggests there is a disconnect between leadership and their respective teams.
CQ Hotels is leading employee engagement in the hospitality industry. Here's how.
Disruptive technology has created rampant competition in the hospitality / hotel industry with the likes of Airbnb and HomeAway.
Online review sites such as TripAdvisor and Yelp also require constant attention to detail when it comes to maintaining a high-level of service and a prestigious product. Another challenge in the hospitality / hotel industry is a disproportionate percentage of employee turnover.
Do you know exactly what is expected of you at work?
The extent to which you can agree with the statement "Do you know exactly what is expected of you at work" is one of the key predictors of employee engagement according to the Gallup organisation.
Micromanagers kill employee engagement. Are you guilty?
Many people think they are being effective managers and are shocked to learn their actions are stifling growth and creativity. The cause? Not realizing they’re the dreaded micromanager.