<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=809590225841891&amp;ev=PageView&amp;noscript=1">

The Secret Needs of Highly Accountable Employees

By Andrew Ritchie on Jan 26, 2016

Hiring accountable people is the key to success for any business, but their accountability is only part of the equation. Here’s the secret to getting the best out of the best people you’ve hired.

Continue Reading

10 things you probably didn't know about KPIs

By Laurel Wiebe on Aug 10, 2015

There's a lot out there about KPIs. We'll help you uncover everything you should know about KPIs.

1. Honestly, what is a KPI... 

KPI is an acronym for "Key Performance Indicator." These indicators measure your company's activity and effectiveness that determine your desired outcomes. They measure your critical success factors that drive your existing business model.
Continue Reading

Why KPIs matter to Millennials

By Laurel Wiebe on Aug 10, 2015

How do you think Gen Y would react to KPIs? The answer might surprise you. 

The Millennial Generation, otherwise known as Generation Y, now comprises the largest population of humans entering the workforce. How to connect with these digitally entrenched, smart-phone-in-hand, globally-minded individuals can appear a daunting task for someone who grew up in a time when "social networking" connoted encounters of physical presence, and diaries/scrapbooks hadn't devolved into "Snapchat Stories." 
Continue Reading

Employee Engagement Starts with the Manager

By Stephen Lynch on Jul 21, 2015

Where do you think employee engagement starts?

With all the thousands of books and articles published on the subject “employee engagement” over the last decade, you’d think some of it would be having a positive impact by now. Not so.

Continue Reading

8 lessons entrepreneurs can learn from the military

By Joseph Cole on Jun 16, 2015

How you can become a better entrepreneur and leader 

The analogy of military leadership and modern management, particularly for Gen Y (aka millennials), might seem like trying to mix oil and water. I shared a similar bias, viewing military leadership as being aligned to a strict hierarchy with a strong focus on a “command and control” management methodology.

Continue Reading

The dark side of goal setting

By Stephen Lynch on May 31, 2015

Setting goals are crucial to your company's success, but there are 4 parctices you should avoid.

Continue Reading

4 secrets behind a high-performance culture

By Joseph Cole on Apr 24, 2015

Most CEOs and business leaders know culture is important, but don't truly get what needs to change.

Many business leaders acknowledge the importance of employee engagement, but few actually know what tangible things they can do to motivate and engage their team. Adding to this problem, I found an interesting note in a Harvard Business Review article which indicated that the employee engagement score declines as you go down an organization’s org chart. Effectively this suggests there is a disconnect between leadership and their respective teams.  

Continue Reading

How to engage employees in the hospitality industry

By Joseph Cole on Apr 8, 2015

CQ Hotels is leading employee engagement in the hospitality industry. Here's how.

Disruptive technology has created rampant competition in the hospitality / hotel industry with the likes of Airbnb and HomeAway

Online review sites such as TripAdvisor and Yelp also require constant attention to detail when it comes to maintaining a high-level of service and a prestigious product. Another challenge in the hospitality / hotel industry is a disproportionate percentage of employee turnover.

Continue Reading

Set yourself up to succeed

By Stephen Lynch on Sep 24, 2014

Do you know exactly what is expected of you at work?

The extent to which you can agree with the statement "Do you know exactly what is expected of you at work" is one of the key predictors of employee engagement according to the Gallup organisation.

Continue Reading

12 signs you're a micromanager

By Joseph Cole on Sep 16, 2014

Micromanagers kill employee engagement. Are you guilty?

Many people think they are being effective managers and are shocked to learn their actions are stifling growth and creativity. The cause? Not realizing they’re the dreaded micromanager.

Continue Reading