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What To Do If Your Business Stalls

By Stephen Lynch on Sep 1, 2016

It is common for firms of all sizes to reach a plateau where their revenue growth stalls out. And while political, regulatory, and economic factors beyond our direct control can have an impact on company growth, of course, research documented in the book Stall Points&nbsp;shows that 87% of growth stalls are preventable, and are related to the strategic decisions you made in the past. &nbsp;

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Startup/SMB launching a PPC Campaign? Track the KPIs that matter.

By Michael Steele on Oct 1, 2015

Paid advertising represents a crucial inflection point in a growing company’s business. But how do you measure if you’re doing it right?

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How to improve accountability in a family business

By Stephen Lynch on Aug 11, 2015

7 steps to create more accountability and alignment with KPIs in family and small business:


I received a question from a client recently.

I enjoy your posts and find them helpful - especially the recent one about motivating employees. Can you provide some help regarding 'accountability for owners'? My brother and I own the business. We both have some KPI's, but because we are both owners, we don't really report to anyone, so there are no consequences if we don't hit them.
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10 things you probably didn't know about KPIs

By Laurel Wiebe on Aug 10, 2015

There's a lot out there about KPIs. We'll help you uncover everything you should know about KPIs.

1. Honestly, what is a KPI... 

KPI is an acronym for "Key Performance Indicator." These indicators measure your company's activity and effectiveness that determine your desired outcomes. They measure your critical success factors that drive your existing business model.
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What's the pulse of your business?

By Stephen Lynch on Jul 28, 2015

Your KPIs establish the pulse of your organization and ultimately its success. Learn how to find the right pulse.

When people are going through the process of choosing their Key Performance Indicators (the numbers that drive the success of your operating model), they often ask, “How frequently should we be tracking our KPI measures?”  It’s an interesting question.

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The benefits of having the right KPIs (Key Performance Indicators)

By Stephen Lynch on Jul 1, 2015

Employee engagement starts with your employees agreeing with, “I know what is is expected of me at work”. To get there you need the right KPIs. 

In a previous article: “What is a KPI? It's probably not what you think”, I looked at Key Performance Indicators (KPIs) - what they are, and where to look for them.

Now that we have a notion of what KPIs are, let’s look at the some of the key benefits of identifying and measuring the right KPIs for your organization.

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What is a Key Performance Indicator (KPI)?

By Stephen Lynch on Jun 24, 2015

Creating effective and meaningful Key Performance Indicators is an art.

I’ve been doing a lot of reading lately on the subject of KPIs as part of a training course I am developing for RESULTS.com clients. To be honest, it’s been a tough slog. Let’s just say the source material is somewhat …. dry.

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The art of using the right numbers to improve your KPIs

By Stephen Lynch on May 12, 2015

The numbers don't lie... or do they?

Many years ago, when I was a competitive bodybuilder working toward the goal of being named Mr. New Zealand, I measured several things so that I would know how I was progressing. They were my personal Key Performance Indicators (KPIs).

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How to help a struggling employee to improve engagement and performance

By Stephen Lynch on Sep 7, 2014

People often ask me, “What should I do when one of my team members isn't performing?"

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Do you know what is expected of you at work?

By Stephen Lynch on Jul 10, 2013

The art of setting role expectations to improve your team's engagement. 

Employee engagement surveys continually show that most employees do not agree with the simple statement:

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