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The Three Categories of Metrics that Drive Growth

By Andrew Ritchie on Jul 31, 2018

There are many ways of categorising metrics, (often called KPIs or Key Performance Indicators). They can be arranged by industry, functional area and role type, to name just a few. Researching KPIs in these categories can be helpful in identifying the metrics that are appropriate to take advantage of your team’s strengths and resolve the challenges that they face.

Topics: KPIs
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The Tyranny of Metrics

By Stephen Lynch on Mar 5, 2018

Book Review of The Tyranny of Metrics by Jerry Z. Muller

Helping business leaders to identify the right metrics (key performance indicators) is a core part of any strategy consulting practice.

Topics: KPIs
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Better than Year-End Performance Reviews

By Tom Lombardo on Nov 29, 2017

If you haven’t abandoned performance reviews yet, you probably have the same reason as Facebook: “Critics of performance evaluations have suggested that ratings automatically produce a fight-or-flight response,” their executives write. “Actually, many people have stronger reactions to not being rated.” 

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Is Your Organization Ready for KPIs?

By Tom Lombardo on Mar 19, 2017

Practically every business leader reaches a point where they have to marvel at the wealth of data they’re collecting from all the software applications they’re using to run their company.

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The Best Manufacturing KPIs, Part 2 of 2

By Andrew Ritchie on Nov 15, 2016

Read The Best Manufacturing KPIs, Part 1 here

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The Best Manufacturing KPIs, Part 1 of 2

By Andrew Ritchie on Nov 7, 2016

When approaching the implementation of KPI structures, there will be key challenges that you are looking to resolve, opportunities you are looking to take advantage of and core behaviour you are looking to encourage (or discourage).

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Do This Alongside Your Year-End Reviews

By Tom Lombardo on Oct 26, 2016

If you haven’t abandoned performance reviews yet, you probably have the same reason as Facebook: “Critics of performance evaluations have suggested that ratings automatically produce a fight-or-flight response,” their executives write. “Actually, many people have stronger reactions to not being rated.”&nbsp;

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The Three Rules that Make KPIs Work

By Andrew Ritchie on Sep 28, 2016

We work with many companies that are going through an exciting, if somewhat stressful, period of transformation and growth. Often they have identified Key Performance Indicators as a crucial part of how they want to manage this change, and they always have the best of intentions. They want people to know how their work contributes to the company, and they intend to situate things so people can succeed often and contribute more.

Topics: KPIs
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The Trick to Command Presence

By William Wiebe on Jul 20, 2016

HBO

In Season 2, Episode 3 of Game of Thrones, What Is Dead May Never Die, Lord Varys says to everyone’s favorite character, the dwarf Tyrion Lannister,

“Power resides where men believe it resides. It’s a trick, a shadow on the wall, and a very small man can cast a very large shadow.”

When he says “a very small man,” Varys is playing with Tyrion’s height, because his real point is that “any man” can cast a very large shadow - if he knows the “trick.”

Topics: KPIs
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How Meetings & KPIs Create Productivity

By Andrew Ritchie on Jul 12, 2016

Jean-Frederic Fortier

The plays we recommend in our recent Productivity Playbook can help you create a culture of accountability. In that culture, “accountability” should drive the productivity improvements that ensure the business results you are looking for.

Topics: KPIs
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